July 5, 2016 / best practices, continuous improvement, customer delivery, customer service, LIT, productivity, quality, ROI
Mobile technology is impacting every industry, including the manufacturing and the industrial metal-cutting segments. In fact, VDC Research estimates that the number of mobile connections in global factories is expected to double by 2017, reports Business Solutions magazine.
Manufacturing leaders are integrating mobile technology into their production processes and procedures to gain better communication, collaboration, and responsiveness. In addition, manufacturing environments with hazardous conditions are forecast to use mobile apps more to improve worker safety and productivity. As metal service centers hold safety as a top priority, mobile technology can help reduce incidents while optimizing overall productivity.
To realize the benefits of mobile technology, it is important for manufacturers to consider how, when and where it will be used throughout the operation. An article from Fabricating & Metalworking magazine suggests that manufacturers answer the following questions before they implement any mobile technology on the shop floor:
- What do I use the device for? Data entry, looking at diagrams, work instructions, etc.?
- Can I do my job when I have my device in hand, pocket or wherever?
- Who uses the device?
The answers to these questions will help guide managers toward the technology set-up that will work best for their shops’ specific needs and requirements. For example, an operator in your service center will likely need to move around easily and would benefit from a smaller, hand-held device, whereas, an assembler may be better suited with a full-sized tablet to read detailed drawings and schematics. According to the Fabricating & Metalworking article, tablets or large phones offer both portability and convenience for many tasks and can still be easily placed in a holster or pocket.
There is more than just choosing the right mobile device when it comes to mobile technology, however. To truly optimize production, metal service centers need to also choose and implement the technology so that it truly meets the needs of the operations.
According to Merit Solutions, an IT consulting and development firm, there are four best practices manufacturers should consider when selecting and implementing mobile technology to ensure it benefits the business:
- Put problem-solving first. Before deploying mobile technologies within your manufacturing organization, ask what problems you’re trying to solve. Be sure to get feedback from employees on the needs the challenges they face. Their input is valuable and will likely guide you toward the right solution.
- Evaluate current infrastructure investments. When considering mobile technology for manufacturing, it’s important to assess what infrastructure already exists. Your current infrastructure will determine whether certain technologies are supported or if they are compatible and will function properly. Knowing your current set-up will also prevent wasting dollars on a duplicate investment or one that is similar to what you already have.
- Don’t neglect security. Security is a vital component of any mobile technology solution that prevents hackers from accessing confidential data. Make sure your mobile technology solution has a built-in security feature to help protect your business.
- Educate your employees. Mobile technologies will only make a business more efficient and productive if the end users accept and adopt the technology. If employees feel forced to use something they don’t understand, the technology will go unused. Be sure to explain why the service center is implementing the technology and, more importantly, how to use it before it is implemented. Employees should also know the proper security guidelines and adhere to them.
Like any investment, it’s also important to ask how the use of mobile technology could benefit your customers. As advised in the white paper, The Top Five Operating Challenges for Metal Service Centers, a rule of thumb before investing in any technology upgrade is to consider whether or not it enhances customer service. For example, how could it be used to help improve quality or increase delivery time?
While mobile technology can provide benefits such as improved portability and efficiency on the shop floor, implementing the technology so that it truly optimizes your shop’s set-up and production can be challenging. By understanding what your operation needs, how your employees will use mobile technology, and how it can improve customer service, metal service centers can better position themselves to get a full return on their investment.
To read more about using mobile technology on the shop floor, check out the blog post, “Adopting Mobile Technology within Your Industrial Metal-Cutting Operation.”