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customer delivery

Balancing Speed and Quality

January 10, 2014 / ,


Delivering on time and without error have always been the two key principles of customer service. However, most fabricators would agree that “on-time” now means “in half the time” it took just 5 years ago. Quick turnaround is not a trend—it is the new reality.

While automation and lean manufacturing strategies are helping fabricators complete jobs faster, it is important that shops don’t forget the other side of the delivery equation—quality. Maintaining accuracy is critical to gaining and maintaining customers, especially as they continue to demand tighter and tighter tolerances. Slow and steady may no longer win the race, but neither does fast and sloppy.

Today’s managers need to have a balanced focus on both efficiency and excellence. If your shop is sacrificing one to achieve the other, it is time to take a closer look at your operations. Below are a few strategies that can help keep your processes balanced:

customer delivery

Strategies for Meeting Customer Demands

December 5, 2013 / , ,


Like all segments of the industrial metal-cutting industry, forges must respond quickly to changes in the marketplace. This is even more so the case in recent years. While projections from the Forging Industry Association and IHS Global Insights expect the forging industry to pick up again in 2014, a few rough years have heightened competition not only among forges, but also with companies that offer alternatives to forged components. And that competition isn’t just within the U.S. According to a global industry report from ResearchMoz, an Albany, N.Y.-based market research firm, there has been an upward trend in the outsourcing of forged parts to low-cost countries.

This means that meeting customer demands for both speed and quality are essential, especially if you can’t compete on cost. The harsh reality is that today’s customers expect parts to be finished in half the time they took five years ago—with zero errors. The challenge for operations managers is finding strategies that balance excellence and efficiency, making sure that one doesn’t come at the cost of the other.

In some cases, this will require the use of advanced measurement tools and other technologies that optimize production. However, a white paper from the LENOX Institute of Technology suggests several other ways forging operations can ensure they are meeting deadlines and maintaining a high level of quality. Below are a few highlights from the paper, The Top 5 Operating Challenges for Forges that Cut and Process Metal:

 

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